Refund policy

Overview

This Return & Refund Policy applies to purchases made from Wren North in the United States. It explains the return request process, exchanges, refunds, damaged or incorrect items, and order cancellations.

Transactions are made in USD.

30-Day Return Window

You may request a return within 30 days from delivery.

All return requests must be reviewed and approved by Wren North before an item is sent back. Please do not send an item before receiving approved return instructions.

How to Request a Return

To request a return:

  1. Email info@wrennorth.com within 30 days from delivery.
  2. Wren North will review your return request.
  3. If your request is approved, we will provide the applicable return instructions, including the appropriate return destination and return shipping arrangements.
  4. Send the item according to the approved instructions.
  5. After the returned item is received, it will be inspected within 1–3 business days.
  6. After inspection and approval, your refund will be processed within 10 business days.
  7. The refund will be issued to your original payment method.

Please do not send a product back without authorization.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

No Return Address has been provided as part of this published policy. The appropriate return destination or instructions will be supplied after an approved return request.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

The applicable return shipping arrangements will be included in the instructions provided after your request has been reviewed and approved.

Restocking Fees

Wren North charges no restocking fee for approved returns or exchanges.

Exchanges

Exchanges are available for eligible products.

To request an exchange, email info@wrennorth.com. Your request will be reviewed, and if approved, we will provide the applicable exchange and return instructions.

Return shipping is free for approved exchanges.

Refunds

Returned items are inspected within 1–3 business days after receipt.

After inspection and approval, the refund will be processed within 10 business days.

Refunds are issued to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, email info@wrennorth.com and explain the issue.

We will review your request and provide the applicable instructions. Please do not send the product back before receiving approved return instructions.

If a return is approved, follow the return instructions provided by Wren North.

Order Cancellations

Orders may be canceled before shipment.

To request a cancellation, contact info@wrennorth.com as soon as possible. Once an order has shipped, it is no longer eligible for cancellation under the pre-shipment cancellation process. You may instead contact us regarding the applicable return process.

Questions About a Return, Exchange, Cancellation, or Refund?

Email info@wrennorth.com with your question or request. We respond within 48 business hours.

Contact & Business Information

Store Name: Wren North
Operating Address: 1822 E 19th St, Cheyenne, WY 82001, United States
Contact Email: info@wrennorth.com
Operating Hours: 8:00 AM–6:00 PM (GMT-7)
Business Days: Monday–Friday
Response Time: Within 48 business hours

The address above is Wren North's Operating Address and is provided for business identification and transparency. It is not designated as the Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.